Support
Email is the fastest way to reach us.
Email us
We read every message. Tell us your device and iOS or macOS version, and what you expected to happen. Please do not send recordings or private text unless we ask.
support@outliyr.comCommon questions
Does Cofactor work offline?
Yes. Dictation and formatting run on your iPhone or Mac. On iPhone, the speech language downloads once the first time you use it. After that, no connection is needed.
Where does my audio go?
It stays on your device. Nothing is sent to a server to be transcribed or formatted. An account is only needed for optional encrypted sync or Team features. Read the full Privacy Policy.
A dictation failed. Did I lose it?
No. Cofactor saves your audio before it transcribes it. Open History and tap Retry on the take.
How do I turn on the Cofactor keyboard on iPhone?
Open Settings, then General, Keyboard, Keyboards, and Add New Keyboard, and choose Cofactor. Then tap Cofactor and turn on Allow Full Access, which the keyboard needs to work.
How do I cancel my subscription?
If you subscribed in the App Store, open Settings on your iPhone, tap your name, then Subscriptions, and choose Cofactor. For a Team subscription bought on our website, email us and we will help. Cancelling never deletes your recordings, notes or history.
How do I delete my account?
Open your account in the app and choose Delete Account. This removes your account data and encrypted sync backup from our servers. Recordings and notes on your own devices stay put. You can also email us to ask for deletion.
Which devices does it support?
iPhone with iOS 26 or later, and Mac. Android and Windows versions are planned.